Curriculum Vitae

• Azure Active Directory
• Active Directory
• eDirectory
• OpenLDAP & Samba

• Identity Management setup, configuration and integration of Enterprise Applications with OAuth, OpenID Connect and SAML on Azure AD and OKTA as well with Keycloak and AppWrite

• VOIP telephony (Avaya, Mitel, Polycom, Cisco, Asterix)
• Collaboration platforms (SharePoint Online, MS Teams, NextCloud)
• Email configuration and troubleshooting (Exchange, Exchange Online, Postfix & Dovecot, Mailcow, GroupWise)
• Email Security (SPF, DKIM & DMARC)
• Email AntiSpam Solutions (SpamAssasin, RSPAMd, Barracuda, Microsoft Security, ProofPoint Essentials)

• VLAN, LAN, WAN, DHCP, DNS, VPN, WAPs, Firewalls, Switches
• Cisco, Cisco Meraki, OPNSense, Palo Alto, Fortigate

• Virtualization experience with VMWare ESXi, ESX and vSphere, Microsoft Hyper-V, Proxmox, KVM and Citrix XenServer
• Containerized experience with Docker on Linux and Windows (WSL2). Currently familiarizing myself with Kuberneties technology.

• Intune / Airwatch
• SCCM, WDS, Deployment Workbench

• Servers - Windows Servers, Linux
• Desktop/Workstations - Windows OS, Linux, Apple Mac OS
• Mobile - Android, Apple iOS

• SAN (DellEMC)
• NAS (QNAP and Synology)
• Symantec Backup Exec, Acronis, D2D Arcserve, Asigra, KeepItSafe, LiveVault

• Full cycle (installation, configuration, troubleshooting, deployment and decommission) knowledge of Microsoft Windows Servers 2008, 2012, 2016, 2019, 2022
• Full cycle knowledge of Microsoft Windows OS (7, 10, 11 - Pro/Enterprise)
• Active Directory / GPO and Security Policies
• DFS (DFSR and DFSN) and other file services
• Certificate of Authority
• DNS, DHCP and VPN configuration
• IIS configuration
• Clustering SQL Servers and File Servers
• SCCM, WDS and Deployment Workbench
  

• Full cycle (installation, configuration, deployment, decommission) for RPM based and DEB based Linux distributions such as RedHat, CentOS, Fedora, SuSE Linux Enterprise (SLES), OpenSuSE, Debian and Ubuntu
• Configuring different services such as Samba/CIFS, NFS, VPN (OpenVPN and WireGuard) email (Mailcow, Postfix, Dovecot, MySQL, ClamAV, SpamAssasin and RSPAMd), web servers (Apache, Ngnix and Apache Tomcat)
• Currently familiarizing myself with different automation solutions such as Chef, Ansible and Jenkins and Terraform

• Versioning and Subversioning (GitLab, GitTea, BitBucket, Github and TortoiseSVN)
• CI/CD with GitLab and GitHub
• Infrastructure as Code with Terraform and Azure
• Scripting (Bash & PowerShell)
• Publishing remote applications experience with Remote Terminal Services, Citrix XenApp, Apache Guacamole, Azure Enterprise Applications and Azure Virtual Desktop
• Web Proxies (Squid, Websense, iBoss, HA Proxy, Caddy, NGINX and NPM)
• Load Balancing (HA Proxy)
• SQL servers and NoSQL servers configuration and Backup (MSSQL, MySQL, MariaDB, MongoDB)

• HTML & CSS
• JavaScript & TypeScript
• React, Node.JS and Express
• PHP & Laravel
• SQL experience with PostgreSQL, SQL Lite, MySQL/ Maria DB
• NoSQL experience with MongoDB, AppWrite
• NoCode and LowCode experience with AppWrite, AppSmith, Budibase and ToolJet

You can see my current portfolio on my website, located here: https://mihai.prajescu.com/portfolio

• Microsoft 365 and Azure
• Oracle Cloud

• ITIL aligned services in incident/problem/change management and ticketing platforms (ServiceNow, Jira, ConnectWise, ZenDesk, OptimumDesk)
• Remote support tools (Microsoft QuickAssist, Logmein123, Teamviewer, BeyondTrust Remote Support Tool - Bomgar, N-Able Take Control)
• Microsoft Office, MS Visio, MS Project, Bloomberg, AutoCAD, OpenOffice/LibreOffice, Adobe Photoshop, Adobe Acrobat, VS Code and Visual Studio, Novell Groupwise and many others

In my perspective, leadership means that you are showing initiative, mentoring, training or guiding others whenever you can.

The ability to convey or share ideas and feelings effectively helped me throughout my career.

It helped me work effectively in a group to accomplish tasks and I was able to expand on build new relations.

Thorough and accurate, paying attention even to minor details is what sets me apart from employees who just want to get the job done and go home.

The time management skill involves my ability to use the time wisely to work as efficiently as possible.

This is another skill I'm fond of developing and continuing to improve because it provided me to self-motivate and be flexible in a fast paced environment.

Being able to creatively apply logical reasoning to solve problems came in handy in multiple situations when I had to troubleshoot and resolve different issues with unfamiliar software.

Personally, discipline relates to valuing work and putting in the effort to yield results. This will show that you can get the task done with professionalism.

Keeping my work organized saved me precious time when asked to provide certain bits of information and helped me work as efficiently as possible.

Taking responsibilty is something that I usually do without even realizing. I own the task and shows that I am dependable when in need. 

BSc (Hons), Computer Science (1st), September 2009 - July 2013

Faculty of Mathematics and Computer Science of Spiru Haret University, Bucharest

• Dissertation in Web Development

Baccalaureate diploma (September 2002 - August 2006)

Anghel Saligny Technical Collage, Bucharest

• Romanian Language
• English Language
• Geography
• Biology (Human Anatomy)
• Sports (Badminton)
  

• Professional certificate of Sports - Badminton (2006)

• Microsoft Certified Professional
• Microsoft Specialist: Administering Office 365 for Small Businesses
• Microsoft 365 Certified: Fundamentals
• Microsoft Azure: Fundamentals
• Microsoft Certified: Azure Administrator Associate

Outline

Escalation point for all IT related issues with balanced project work, BAU and supplier and client meetings

Key Responsibilities

• Tenant-To-Tenant migrations on M365 (Exchange Online, SharePoint, Teams, Microsoft Entra ID) and other Cloud to M365 migrations
• Address complex technical challanges and implement long-term solutions while documenting the processes and procedures which explain system functionality or regular tasks to contribute to internal knowledge bases including architectural and network diagrams, employee onboarding/offboarding, disaster recovery procedures, deployment runbooks, and standard operating procedures (SOP)
• Manage licenses for different software solutions and audit requirements for customer business while also looking out for the Microsoft Partnership requirements and guiding the business in the right direction to maximize the licensing benefits by using the Microsoft Solutions Partnership Modern Work and implementing a training program for employees
• Deploy software and implement systems and procedures on software deployment while working closely with suppliers to implement custom software solutions for customers
• Maintain security and design, implement and enforce company policies that tend to updated security best practices based on the business functionality
• Obtain Cyber Essentials and Cyber Essentials Plus certifications for the Setel company and clients
• Audit client enviroments, provide technical recommendations, design and architect Azure cloud infrastructure, implement and support complex hybrid and cloud only infrastructures

Outline

Collaborate with, and act as an escalation point for Service Desk, Engineering and other client support teams. Provide on-site and off-site technical support and manage the IT infrastructure for clients by resolving support cases associated with end-user issues, physical and cloud infrastructure, and project related tasks.

Key Responsibilities

• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure and legacy infrastructure based on physical hardware running Windows Server 2012/2016/2019 and/or VMWare based virtualized environment
• Implement and manage enterprise mail platform and security systems such as Microsoft Exchange Online
• Perform hardware troubleshooting on desktop/laptops, printers, mobile devices, rack-mount servers
• Provide end-user software support on common productivity technologies such as Microsoft Office Suite, Microsoft Teams, SharePoint Online, OneDrive, Bloomberg, and QuickBooks or Sage ACT
• Take ownership of complex technical challenges and provide long term fixes based on root cause analysis
• Document processes and procedures which explain system functionality or regular tasks to contribute to internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
• Audit undocumented client environments and provide technical recommendations based on findings
• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss
• Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social engineering defence
• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
• Provide advanced support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, and certificate management
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), MDM/MAM (Intune), Anti-Virus/Anti-Malware (SentinelOne)
• Provide accurate, comprehensive notes on work performed to account for time spent with customers

Key Achievements

• Acting as a technical lead for various projects and maintain accountability to delivery of scope
• Automate tasks and develop power shell scripts to run different types of reports or tasks
• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades
• Participate in after-hours client projects including cloud migrations/conversions, major upgrades, office relocations, and hardware refreshes in London and different countries in Europe

Outline 

Provide onsite IT support for London main office and offsite support via Teamviewer for Barcelona and Bangalore offices, while proactively monitor all systems using Nagios/CheckMK, Solarwinds, Pingdom and Websitepulse and react if necessary as well as participating in on call rotation support schedule to extend after hours support for company services and customer support users.

Outline

Manage a mixed environment IT infrastructure of many clients from different industries, including pharmaceutical, retail, manufacturing, car rentals and manufacturing. Manage 1st line of support team and guide them in the right direction to grow and adhere to business requirements and keep within Service Level Agreements.

Outline

Coordinate and migrate clients from Microsoft solutions to Novell and SuSE Linux Enterprise solutions such as moving from Active Directory to eDirectory and Exchange to GroupWise and also provide in-house IT support as well as software testing for the developers department.

Outline 

Design and develop company website and also design new brochures and flyers in close collaboration with the management. I would attend networking business events to attract new customers while also provide Customer Care by keeping existing customers in good relations. Increased company revenue by almost 50% in two months.

Outline

Worked closely with banks, customers and business partners, to track and update contracts, bills, invoices and performance guarantees while also doing cross-team collaboration with the accounting department, HR and the contracts department to create financial reports for the CFO. Provide on-site IT support and operate IT inductions for new joining employees. I would build workstations, including managing and coordinating hardware upgrades, and tune industry specific software such as AutoCAD and Corel Draw for employees while also tracking and updating company software licensing and hardware inventory through a self-developed system.